Privacy Policy
Effective Date: 01.01.2024
Last Updated: 01.10.2025
At IHgateway, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect data when you use our website www.ihgateway.com or related online services. By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information from you when you use our website, register, fill forms, request consultations, make payments, or contact us.
A. Personal Information:
– Full name, age, gender, nationality
– Contact details (email, phone number, address)
– Medical history or reports you share for case evaluation
– Payment details (through secure gateways)
– Identification documents (if required for travel/medical facilitation)
B. Non-Personal / Technical Information:
– Browser type, operating system, device details
– IP address and general location (city/country level)
– Pages visited, time spent, and referral links
– Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
– Provide our healthcare facilitation and related services
– Respond to your medical inquiries and connect you with hospitals/doctors
– Process payments securely and send confirmations
– Personalize user experience and improve our website performance
– Communicate updates, offers, or service-related information
– Comply with legal obligations and prevent fraud
We do not sell, rent, or trade your personal data to third parties.
Sharing of Information
We may share your data only with:
– Partner hospitals/doctors (for medical evaluation or treatment coordination)
– Payment gateways (for processing secure transactions)
– Travel or visa service partners (only with your consent)
– IT or hosting providers who maintain our website infrastructure
– Government or law enforcement agencies when required by law
All partners are bound by confidentiality and data protection obligations.
Data Security
We use industry-standard security measures to protect your data, including:
– Secure Socket Layer (SSL) encryption for data transmission
– Password-protected systems and restricted access
– Regular website security checks and backups
However, no online transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies to:
– Remember user preferences
– Analyze site traffic and improve performance
– Manage sessions and login authentication
You can control cookies through your browser settings. Disabling them may affect certain site features.
Retention of Data
We keep your personal information only as long as needed for:
– Providing our services
– Fulfilling legal or regulatory obligations
– Resolving disputes
Once data is no longer required, it is securely deleted or anonymized.
Your Rights
Depending on your location, you may have rights to:
– Access and review your personal data
– Request correction or deletion of your information
– Withdraw consent for data processing
– Opt out of marketing communications
To exercise these rights, please email us at: privacy@ihgateway.com
Third-Party Links
Our website may include links to third-party sites (e.g., hospitals, partners, social media). We are not responsible for their privacy policies or practices. Please review their terms separately before sharing any information.
Children’s Privacy
We do not knowingly collect data from minors under 18 years of age without parental consent. If you believe a child has provided personal information, please contact us to remove it immediately.
International Data Transfers
If you are located outside India, your information may be transferred to and processed in India, where our servers or partners operate. By using our services, you consent to this transfer under applicable data protection laws.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, or legal requirements. The latest version will always be available on this page with a revised “Last Updated” date.
Contact Us
For questions, complaints, or requests related to this Privacy Policy, please contact:
IHgateway
Email: contact@ihgateway.com
Website: www.ihgateway.com Location
Office Number 1, Bohra Market, Road, City Gate Number 4, Sector 52, Wazirabad, Gurugram 122003, India
Governing Law
This Privacy Policy is governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in New Delhi, India.